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Computer Telephony Integration (Asterisk) |
Imperium offers support and customization services for various Open Source solutions based on Asterisk. We can provide you with custom installation and configuration and can integrate Asterisk with small to large-scale applications. Our Engineers have successfully deployed Asterisk in various local and international call centers. Asterisk enables your application programs to communicate with your phone system. This computer telephony software lets you increase staff productivity while enhancing your customer relationships and reducing costs. This is accomplished by combining the capabilities of your phone system with the custom functionality of your ERP/CRM/Legacy applications based on Unix and Windows platforms. Custom integrations to the telephony system include analog or digital PSTN connection, agent queuing, IVRS capability, Call Detail Records (CDR) and voicemail recordings. We also provide you with support for Asterisk deployment and maintenance.
We have experience in setting up contact center solutions with end-to-end deployments. Digital lines from the telephone company are provided and connected to digital telephony cards. These cards are used to interface to the Asterisk server in-order to send and receive calls. Incoming calls are then facilitated via the client’s CRM where the proper service will be offered to the caller. Customer data, CDR’s and call recordings are stored to ensure the quality of service provided. Our solution not only involves hardware setup and configuration but also software integration and development. Using the Open Source telephony software Asterisk gave the contact center the flexibility to opt for customized server hardware and CRM software. Unlike proprietary and bundled telephony software, the customized software was easily integrated with our telephony system and was able to meet their exact requirements, reducing incompatibilities with their service model and at the same time reducing cost.
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