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Computer Telephony Integration
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Computer Telephony Integration
Imperium offers support and customization services for various Open Source solutions based on Asterisk.
We can provide you with custom installation and configuration and can integrate Asterisk with small to
large-scale applications. Our engineers have successfully deployed Asterisk in different local and
international call centers.
Asterisk enables your application programs to communicate with your phone systems. This computer
telephony software lets you increase staff productivity while enhancing your customer relationships and
reducing costs. This is accomplished by combining the capabilities of your phone system with the custom
functionality of your ERP/CRM/Legacy applications based on Unix and Windows platforms. Custom
integrations to the telephony system include analog or digital connection, agent queuing, IVRS
capability, Call Detail Records (CDR) and voicemail recordings. We also provide you with support for
Asterisk deployment and maintenance.
We have experience in setting up contact center solutions with end-to-end deployments. Our solution not
only involves hardware setup and configuration but also software integration and development. Using
Asterisk, we gave the contact center the flexibility to opt for customized server hardware and CRM
software. Unlike proprietary and bundled telephony software, the customized software was easily
integrated with our telephony system and was able to meet the exact requirements, reducing
incompatibilities with their service models and at the same time reducing cost.
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